The TEMIS Customer Support team is committed to your success and your return on investment in our technology. Responsive, creative and professional, the TEMIS Customer Support team works in collaboration with TEMIS Engineering, Testing and Professional Services to provide the most comprehensive and highest quality support possible. We pride ourselves on going the extra mile for our customers and partners when they need us the most, and beyond our SLAs, we measure our performance by your satisfaction.
All our customers are provided with secure access to our dedicated customer portal where you can log support incidents. Your team members are provided with a login and password to a secure area on the portal. We also provide email and telephone support during CET (European) and EST (US East Coast) office hours to help you with reported incidents, and issuing of licenses and documentation.
Coming soon, we will also provide you with an automatic notification system regarding the availability of software updates (minor releases, service packs), Skill Cartridge® releases and Customer Service Patches.