Voice Of the Customer

Business Benefits

• Understand how customers feel about your company, products or services.
• Detect early signals, identify top and emerging issues with products and services and take appropriate actions.
• Optimize call center activities and leverage call transcripts to fuel marketing strategies.
• Analyze open-ended questions in customer surveys combining structured and unstructured data.

Key Features

• Sentiment Analysis Skill Cartridge™
  identifies tonality, perceptions, feelings and expectations around products, services, people or companies. 
• Powerful analytics
  Luxid® Information Analytics provides advanced search and filtering, semantic navigation, time analysis, cross-tab views, information mapping and clustering.
• Automatic Categorization and Alerting
  assign customer verbatims to a pre-defined classification tree in order to route them to the right domain expert.
• Interactive Dashboard
  Luxid® Dashboard allows users to store and share in a few clicks high value information dashboards.

Successful Deployments

EDF Group

PSA Peugeot-Citroën